Oracle CRM On Demand For Travel Industry : Part 3
Custom Itinerary Management With Oracle CRM On Demand Continuing our discussion (Part 1, Part 2) on CRM systems, this article will be more focused towards how Oracle CRM On Demand (CRMOD) can...
View ArticleSports and CRM
Sports & CRM Applications : This Works Great Don’t feel surprised if an organization suddenly seems much more familiar with your tastes and preferences. Yes, this is actually grabbing attention...
View ArticleCEM : Customer Experience Management
Yesterday I had a casual lunch conversation with one of my colleagues and the topic of “Online Purchases” came up. He quoted a particular website and said “Their website is good, but the way they run...
View ArticleMarket Segmentation & Mass Emailing
In the last few months, I observe that Email Newsletters from Indian Brands are improving a lot, in terms of design / look and feel / quality of content etc., However, these mails are not targeted...
View ArticleGuest Post : AmEXperience
There are three organizations I can happily write books on: American Express, Nordstrom and Apple. Amex first. I started using American Express (Amex) credit card in 2002 and since then, their services...
View ArticleIs The Customer Always Right?
Couple of days back, I was in a restaurant having my breakfast, a divine combination of Idly and Sambar, Bangalore’s most popular morning meal. While I was about to finish eating, I heard some loud...
View ArticleCRM : Look beyond numbers
Few days back, I got a marketing call from my mobile service provider, they suggested a new bill plan for me. It was very attractive, lot of benefits when compared to my current plan, and the price was...
View ArticleGuest Post : Managing Product Defects, via Exceptional Support
My sister wanted to buy a new refrigerator. I accompanied her to a local store as she wanted to get the feel for the design and physical dimensions before searching for the cheaper prices online. We...
View Article5 CRM Case Studies From CRMIT
Five Case Studies from many of CRMIT ‘s successful CRM Implementation, in a delightful Infographic Format: 1. Manufacturing : http://www.flickr.com/photos/crmit/8073501134/in/photostream 2. Engineering...
View ArticleCRMIT wins a new customer for implementing the Web Service Survey Tool!
We are quite delighted to share the good news that CRMIT has won a prestigious project for implementing a new web service survey tool for a leading educational institution in the US. This is the second...
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